Cancellation & Refund Policy

1. Booking fee

All bookings include a non-refundable booking fee.

2. Cancellation by the business

If the business cancels your appointment, the booking fee is not lost. It is issued to you as account credit to use on a future booking.

3. Cancellation by the customer

• 24 hours or more notice: if you cancel at least 24 hours before the scheduled appointment time, you are entitled to a full refund of your payment towards the service. The refund is handled by the business.
• Less than 24 hours notice: if you cancel within 24 hours of the scheduled appointment time, the non-refundable booking fee is charged.

You can cancel any upcoming booking from My Bookings in your account. The business is notified and both of you receive a cancellation email.

4. How a refund is processed

1. 1. You cancel

   Cancel from My Bookings in your account, or the business cancels the appointment.

2. 2. We check the timing

   24h+ before the appointment: the service is refundable. Under 24h: the booking fee is charged.

3. 3. The booking is cancelled

   The slot is freed and both you and the business receive a cancellation email.

4. 4. Refund or credit issued

   The business refunds the service to your original payment method. If the business cancelled, your platform booking fee is refunded to your card automatically.

5. Business subscription refund policy

Businesses are eligible for a full refund of their monthly subscription payment if the subscription is cancelled within 3 days of purchase, provided that no bookings have been received during that period.

6. Questions

If you have a question about a cancellation or refund, contact us at Buknearby@angeltouchgltd.info.